Floralsundries.com FAQs – Wholesale Florist & Event Supplies

1. How can I find items online?
Use the search bar on the homepage to enter product codes or a description of the item. You can also browse through categories using the navigation menu on the left.

2. How do I add items to my basket?
Enter the quantity you wish to order and click Add to Basket. You can then continue shopping or proceed to checkout.

3. How do I remove or update items in my basket?
To remove an item, set its quantity to zero and click Update Basket. To increase the quantity, enter the desired amount and click Update Basket.

4. How do I place an order?
Once your items are in your basket, click Proceed to Checkout. Payment is required at checkout. You can check out as a guest or log in to your account. Review your order, then click Make Payment to complete your purchase.

5. What payment methods do you accept?
We accept Amazon Pay, Google Pay, Apple Pay, PayPal, Klarna, Clearpay, and all major credit/debit cards. Payment is required at checkout.

6. Is there a minimum order?
No minimum order is required. Orders over £150 ex VAT qualify for free carriage. For smaller orders, standard delivery charges apply.

7. How long will my order take to arrive?

• Express: 1–2 working day Normally delivered next working day (not 100% guaranteed)
• Standard: 2–5 working days, normally within 2 working days except during peak periods like Christmas

8. Can I choose my delivery date?
Yes if you wish to do so please call us on 0191 4173407 prior to dispatch

9. How do I know if a product is in stock?
We display stock levels on every product page so you can see availability before ordering.

10. Can I return items?
Yes. Returns are accepted for damaged or incorrect items. Please contact us within 7 days of delivery with photos, and we will resolve the issue promptly.

11. Can I place bulk or wholesale orders?
Yes. For large or custom orders, please contact us directly for guidance and pricing. email- sales@trevorgreen.co.uk

12. How do I track my order?
Orders are delivered via DPD. You will need to provide a telephone number and email for tracking notifications.

13. Can I save favourite products for reordering?
Yes. Use the wishlist feature in your account to save products for future orders.

14. How will I know my order has been received?
You will receive a confirmation email with your order summary and web order number once your order is processed.

15. How will I know when my order has shipped?
A shipment confirmation email will be sent once your order has been dispatched.

16. Can I cancel or change my order?
Before receiving your shipment confirmation, call us on 0191 4173407 to cancel or amend your order. After this email is sent, changes cannot be made.

17. Can I collect items from the warehouse?
Yes. Select In-Store Collection at checkout and bring your web order email and proof of business. You will receive an email when your order is ready for collection.

18. What if no one is available to receive my delivery?
Our couriers will leave a card with instructions for a re-delivery. A signature is required for all deliveries.

19. Will I receive an invoice?
Yes. Every order comes with a detailed invoice showing item numbers, totals before and after VAT. Replacement invoices are available on request.

20. How is VAT displayed?
VAT is clearly shown in your basket and on the final invoice.

21. How are quantity discounts shown?
Discounted prices for bulk purchases are calculated at checkout and displayed above the VAT column.

22. What should I do if I receive an incorrect item?
Contact us within 7 days on 0191 4173407. We will correct any mistakes promptly.

23. What should I do if my item is damaged in transit?

If any items are damaged in transit, please email us within 5 working days of delivery so we can investigate and make a claim with the courier. To process damage claims, we must receive all of the following: A clear photo of the outer box/packaging A clear photo of the delivery label A clear photo of the damaged item(s) Please email all photos along with your web order number to sales@trevorgreen.co.uk. Unfortunately, without these photos we are unable to submit a courier claim, and this may affect our ability to replace or refund damaged items.