How can I find items online?
Simply use the advanced search bar on the website homepage and enter specific product codes or write a description of the item you wish to find. Alternatively use the store navigation on the left side of the homepage to browse through different categories.
How do I add items to my basket?
If you wish to add a item to your basket, simply type the amount you wish to order in the quantity field and click the add to basket icon, this will take you to your basket where you have the options to either continue shopping or proceed to checkout.
How can I remove items from my basket?
To remove items simply click to view your basket to delete an item simply set its quantity to zero and then click the update basket button. Likewise if you wish to increase the quantity of an item already in your basket simply enter the desired quantity and click update basket.
How do I place an order?
Once you have found an item you wish to order, simply enter the quantity you wish to purchase and click add to basket, you then have the option to continue shopping or proceed to checkout. Once you go to checkout you will need to either check out as a guest or log on. Once you are happy with your order click proceed to check out. Then click make payment.
Where will the VAT total be shown?
Value Added Tax total will be clearly shown at the bottom running total in your basket and will be clearly stated on the final paper invoice that floralsundries.com will send you.
Where will quantity discount box prices be shown?
If you choose to purchase items with special box quantity prices your discount will be calculated at the checkout stage and will be shown above the VAT column.
Do I need to register to shop?
Registering with floralsundries.com only speeds up the shopping process and comes with other benefits too. Registering means we are able to keep track of your orders better, view your online shopping history and you won’t have to enter your details every time you wish to shop. View your history in my account.
Will Floalsundries.com ever pass on my details?
Floralsundries.com will never pass on any of your details to any other companies. If you still don’t want to register with floralsundries.com we offer the option of checking out as a guest.
What will I do if I have forgotten my password?
If you forget your password we will need to reset it for you, please click here and follow the instructions so that we can reset your password for you.
How will I know if floralsundries.com have received my order?
Once your order has been received and processed through our system you will receive a confirmation email. The email will contain an order summary and a web order number. Should you have any problems with your order you must quote this web order number.
How will I know if my order has been shipped?
Once payment has gone through and your order has been shipped you will receive a confirmation email.
What should I do if I don’t receive the confirmation email?
If you do not receive a confirmation email within 24 hours please contact us on 0191 4173407.
Can I cancel my order?
Once you have received the shipment confirmation email it is too late to cancel or make any amendments to your order. If you wish to cancel your order or make amendments before you have received the shipment email you must call 0191 4173407. We cannot make any amendments by email.
Can I collect items in the store?
To collect items in store simply choose in store collection as your shipping option on the payment page. Please bring your web order email and proof of business for in store collection.
When will my order be ready for in store collection?
You will receive an email to tell you your order is ready to collect- then you can collect anytime during our opening hours.
Can I change the delivery address for my order?
Before you receive your shipment email we will be able to change the address, this must be done over the phone, please contact 0191 4173407 and quote your web order number. Unfortunately once you have received the shipment email we will not be able to make any alterations to your order.
Will you contact me if there are any problems with my order?
Floralsundries.com will contact you either via email or telephone if there are any problems with your order. It is essential that you fill out your details correctly. Floralsundries.com will never make any amendments to your order without contacting you first.
What happens if you deliver while no one is in the premises?
If you are not in when our couriers first try to deliver then they will leave a card. Please follow the instructions on the card left by the courier to arrange another delivery time.
Do I need to sign for my delivery?
Floralsundries.com will only be able to deliver a parcel if someone is at the address and able to sign for the delivery.
Will I get an invoice?
With every order you will get an invoice, detailing each item and item number, total before VAT and total with VAT. We recommend that you store these receipts however if you do misplace an invoice please call us and we will be happy to send you a replacement.
What should I do if I receive an incorrect item in my order?
At floralsundries.com we will always aim to get every order correct however mistakes may sometimes be made. If there is a mistake in your order please contact us on 0191 4173407 within 7 days of receiving your order.