Free delivery on orders over £150 EX VAT to any mainland UK address

Terms and Conditions

General website terms

  • By using this website and the services provided you are agreeing to the following terms and conditions, you will be asked to agree to these terms and conditions before you make any purchases.
  • These terms and conditions are subject to change without notice; please check this page regularly in order to check for changes.
  • Floralsundries.com is linked to other websites this is for your convenience; we have linked to these websites to provide what we deem useful information. Floralsundries.com cannot be held responsible for the content on these linked websites; it is your responsibility to view the terms and conditions for each website. 
  • This website contains material which is owned by floralsundries.com, this includes the layout, look, design, graphics and appearance. Unauthorized use of this website may give rise to a claim for damages or criminal offence.
  • Floralsundries.com is a wholesale trade only website, you must enter your business details when you register to be able to purchase from the website.
  • All customers must be over 18 years old.

 

Prices and Value added tax

  • All prices are shown in GBP and exclude value added tax; VAT will be added at the checkout stage and will be clearly marked in the VAT column.
  • We charge UK VAT at 20% on all orders UK orders
  • Delivery charges are also applicable to 20% VAT.

Our VAT number is 301034631 

 

International delivery service

All of our orders are shipped from the United Kingdom. We offer international delivery to the following European countries - Ireland, France, Gremany, Italy, Netherlands, Spain & Austria. Due to Brexit there are now important changes to note how international deliveries work. Any orders to European countries will not be charged VAT at the checkout. When your parcel arrives in the destination country our couriers DPD will get in touch via email/ text msg and you will be asked to pay the relevant taxes and duties. Please make sure you provide us with the correct contact details. Your order will not be delivered until the relevant charges are paid. Duty rates will vary depending on the items you are importing. Please contact your local customs office or view this website for more details   https://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=en.

If possible please provide us with your EORI number so we can add this onto the delivery label.

*Note if you choose to refuse the shipment due to Duties and Taxes you will be liable for any return to sender costs which will be deducted from your refund.

We are not able to send any liquids or sprays in international orders.

 

Items

Please note that we have made our very best effort to provide accurate descriptions and photos of items, we have done our best to display as accurately as possible the colors of the products shown on the floralsundries.com web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate, floralsundries.com cannot be held responsible for any discrepancies.

All items are subject to availability, as there is a delay between the time in which the order is placed and then accepted the stock levels are liable to change within this time. If this happens and an item is out of stock we shall inform you straight away and you will not be charged.

 

Payment

You are able to change errors in your order up until the point that you proceed with the payment, after this stage nothing can be altered. Once payment has been taken you will receive a confirmation email from floralsundries.com.

It is your responsibility to enter a correct email address and contact information in order for floralsundries.com to keep you updated on your order.

Payment will be taken from debit, credit or charge cards once your order has been dispatched from our premises. You will be sent an email to confirm shipment.

Floralsundries.com accepts no liability if a delivery is delayed because you have not given us the correct payment details or address.

Floralsundries.com takes our privacy policy seriously, we will take all reasonable steps to ensure your transaction and personal information is safe. All details will be held on a secure server;

However we cannot guarantee the security of any data you disclose online. You accept the internet security risks and will not hold floralsundries.com responsible for any breach of security unless it is due to our inattention.

If you still feel unsure about ordering over the internet why not give us a call on 0191 4173407.

 

Delivery

Delivery destination

Standard delivery 2-5 working days. Monday- Friday

Express 1-2 working days

Monday- Friday

Mainland UK

£5.99 ex VAT

£7.95 ex VAT

Outerzones – PLEASE CHECK POSTOCDE LIST

£21.99 ex VAT

N/A

Ireland

£17.99

N/A

France

£17.99

N/A

Germany

£17.99

N/A

Italy

£17.99

N/A

Netherlands

£17.99

N/A

Spain

£17.99

N/A

Austria

£17.99

N/A

 

Floralsundries.com offer free next working day delivery on all orders over £150 before VAT.

Free next day delivery does not apply to outer zone post codes/ Northern Ireland and Southern Ireland

Delivery charges for mainland UK- Next working day delivery £7.95 excluding VAT. Standard 2-4 working day delivery £6.50 excluding VAT.

 

Next working day service

Floralsundries.com can provide next working day delivery on orders placed before 1pm Monday- Friday. Next day delivery to outer zone postcodes will take two working days- please see below for outer zone postcodes.

Saturday and Sunday are not classed as working days. No deliveries will take place on Saturday or Sunday.

Orders received before 1pm on Friday on next working day delivery will be delivered on Monday.

All orders placed after 1pm on Friday will be processed and sent out on Monday for delivery on Tuesday.

All orders placed on Saturday and Sunday will be processed and sent out on Monday for delivery on Tuesday.

Please note that no deliveries will take place on Bank holidays.

 

Standard 2-5 WORKING day delivery service

If you choose the standard delivery your order will arrive within 4 working days.

Orders placed after 1pm Friday, Saturday and Sunday will be processed and shipped on Monday. Delivery will be up to 4 working days from Monday.

Saturday and Sunday are not classed as working days. No deliveries will take place on Saturday or Sunday

 

Delivery terms

Our couriers will deliver from Monday to Friday 9am till 5pm (business premises only) 9am till 7pm (residential premises). Please note that no deliveries will take place on Saturday or Sunday.

Floralsundries.com will always make every effort to deliver on time, however some orders may be delayed due to factors beyond our control such as bank holidays, extreme weather conditions, and road closures or postal/ courier strikes. Floralsundries.com will always do our best to keep you informed on these events

If your order weighs more than 25 kilos or we have to pack it into multiple large boxes there may be an added charge on top of the standard delivery charge. We will always contact you before we dispatch your order to agree on a price.

If at any point you wish to track your order please contact our helpline and we will happily assist you with this.

As soon as the items have been delivered they become your responsibility. Floralsundries.com couriers will deliver to the address you provide and will only leave your order when it has been signed for

Last day for Christmas delivery is 23rd December @ 1pm 

Floralsundries.com will not be shipping any orders between Christmas and New Year. All orders received after 1pm on December 20th will not be shipped until January 3rd.

Floralsundries.com will deliver throughout mainland UK, if you wish to have goods delivered to the following destination postcodes there will be an added charge- the added costs are calculated at the checkout page. The following postcodes have added charges:

  • AB31-AB56
  • BT1,BT2,BT3,BT4,BT5,BT6,BT7,BT8,BT9
  • BT10-BT94
  • FK19,FK20,FK21
  • GY1-GY9
  • HS1-HS9
  • IM1-IM9, IM99
  • IV1, IV2,IV3,IV4,IV5,IV6,IV7,IV8,IV9
  • IV10-IV56

 

Free next day delivery on orders over £150 before VAT does not apply to the above postcodes.  

 

Cancellations and Returns

We will only be able to cancel your goods if your order has not already been dispatched; once goods have been dispatched you will receive a confirmation email, Orders cannot be cancelled by email, you must call us on 0191 4173407.

Floralsundries.com is a wholesale business and operates on a business to business basis. Floralsundries.com does not operate on a business to consumer basis. Goods will not be refunded if they have been bought incorrectly.

Goods will be refunded or exchanged if they are damaged. Please note that: The cost of the shipping cannot be refunded and the cost of returning goods is your responsibility.

Any damaged goods must be brought to our attention within 24 hours of receipts. Goods being returned must be in original packaging and in the original condition.

 All discrepancies on orders must be reported within 7 working days

Privacy Policy 

Welcome to the Trevor Green Floral Sundries privacy policy.

Trevor Green Floral Sundries respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.

1. [IMPORTANT INFORMATION AND WHO WE ARE]

2. [THE DATA WE COLLECT ABOUT YOU]

3. [HOW IS YOUR PERSONAL DATA COLLECTED?]

4. [HOW WE USE YOUR PERSONAL DATA]

5. [DISCLOSURES OF YOUR PERSONAL DATA]

6. [INTERNATIONAL TRANSFERS]

7. [DATA SECURITY]

8. [DATA RETENTION]

9. [YOUR LEGAL RIGHTS]

10. [GLOSSARY]

Important information and who we are

Purpose of this privacy policy

This privacy policy aims to give you information on how Trevor Green Floral Sundries collects and processes your personal data through your use of this website, including any data you may provide through this website when you [sign up to our newsletter OR purchase a product or service.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

Trevor Green Floral Sundries is the controller and responsible for your personal data (collectively referred to as, "we", "us" or "our" in this privacy policy)

This privacy policy is issued on behalf of Trevor Green Floral Sundries so when we mention ["COMPANY"], "we", "us" or "our" in this privacy policy, we are referring to Trevor Green Floral Sundries

responsible for processing your data. [We will let you know which entity will be the controller for your data when you purchase a product or service with us.is the controller and responsible for this website.

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise [your legal rights], please contact the using the details set out below.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:

Kristina Green

Kristina@trevorgreen.co.uk

Trevor Green Floral Sundries, 33 Sedling Road, Wear Ind Est, Washington, Tyne & Wear, NE38 9BZ

0191 4173407

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. [This version was last updated on 16/5/2022. [Historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes [first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender].

Contact Data includes [billing address, delivery address, email address and telephone numbers].

Financial Data includes [bank account and payment card details].

Transaction Data includes [details about payments to and from you and other details of products and services you have purchased from us].

Technical Data includes [internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website].

Profile Data includes [your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses]. 

Usage Data includes [information about how you use our website, products and services].

Marketing and Communications Data includes [your preferences in receiving marketing from us and our third parties and your communication preferences].

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your [Identity, Contact and Financial Data] by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you

apply for our products or services;

create an account on our website;

subscribe to our service or publications;

request marketing to be sent to you;

give us feedback or contact us.

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies[, server logs] and other similar technologies. [We may also receive Technical Data about you if you visit other websites employing our cookies.] Please see our cookie policy below for further details.

Third parties or publicly available sources. We will receive personal data about you from various third parties [and public sources] as set out below.

Technical Data from the following parties:

analytics providers such as Google

advertising networks

search information providers

Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as global pay

Identity and Contact Data from publicly available sources [such as Companies House and the Electoral Register based inside the UK.

 

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) 

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

(f) Marketing and Communications

Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased [goods or services] from us and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time [by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you OR by contacting us at any time].

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of [a product/service purchase, warranty registration, product/service experience or other transactions].

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see below

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table [Purposes for which we will use your personal data]above.

Internal Third Parties as set out in the [Glossary].

External Third Parties as set out in the [Glossary].

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

Many of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.

Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.             

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Details of retention periods for different aspects of your personal data are [available in our retention policy which you can request from us by contacting us.

OR

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 6 years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

THIRD PARTIES

External Third Parties

Service providers acting as processors based in the UK who provide IT and system administration services, payment processing services and delivery services.

Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in UK who provide consultancy, banking, legal, insurance and accounting services.

HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

If you want us to establish the data's accuracy.

Where our use of the data is unlawful but you do not want us to erase it.

Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.

You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.